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Privacy Policy

Last updated: June 6, 2026

America Blooms operates this website, including related information, content, features, tools, floral products, optional extras where offered, and services, in order to provide customers with an online shopping and order fulfillment experience within the United States (the “Services”). This website is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose personal information when you visit this website, use the Services, make a purchase, place an order, send flowers to a recipient, include a personalized greeting message, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you, a recipient, or another person.

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Recipient information, including the recipient’s name, delivery address, phone number, company name, building details, suite or unit number, delivery instructions, and other information needed to prepare, fulfill, deliver, and support an order.
  • Gift-message information, including personalized greeting messages or notes that you choose to include with an order.
  • Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment details processed in connection with an order.
  • Account information, including your username, password, preferences, saved details, and settings where account features are available.
  • Transaction information, including the products you view, add to cart, purchase, cancel, or otherwise interact with, as well as your order history.
  • Order and delivery information, including floral product selections, optional extras where offered, delivery location, delivery-related notes, order status, fulfillment records, and customer support records.
  • Communications with us, including information submitted through customer support inquiries, contact forms, chat tools, order questions, delivery requests, or other communications.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information about how you interact with this website and the Services.

Personal Information Sources

  • Directly from you, including when you visit this website, create an account, place an order, provide recipient details, include a personalized greeting message, contact customer support, or otherwise provide information to us.
  • Automatically through this website, including from your device and through cookies or similar technologies.
  • From Shopify and other service providers, including technology, payment processing, order processing, fulfillment, delivery, analytics, fraud prevention, customer support, or other providers.
  • From delivery partners, couriers, fulfillment providers, or customer support providers in connection with order preparation, delivery, and support.
  • From our partners, affiliates, or other third parties where permitted by law.

How We Use Personal Information

Providing, Tailoring, and Improving the Services

We use personal information to provide the Services, process payments, manage orders, prepare floral products, include optional extras where offered, arrange delivery, manage account features, support customer service, improve website functionality, and maintain the shopping experience.

Order Fulfillment and Delivery

We use buyer and recipient information to prepare, coordinate, fulfill, and deliver orders within the United States. This may include recipient names, delivery addresses, phone numbers, company names, building details, suite or unit numbers, delivery instructions, floral product selections, optional extras where offered, and personalized greeting messages.

Personalized Greeting Messages

When a personalized greeting message is included with an order, we use that message only as needed to prepare, fulfill, deliver, support, or document the order.

Marketing and Advertising

We may use personal information for marketing, advertising, and promotional purposes where permitted by law and based on your communication preferences.

Security and Fraud Prevention

We use personal information to support secure checkout, authenticate accounts where applicable, detect or prevent fraud, protect this website, and maintain the security of the Services.

Communicating with You

We use personal information to provide customer support, respond to questions, communicate about orders, provide delivery-related updates, address service issues, and maintain our business relationship with you.

Legal Reasons

We use personal information to comply with applicable law, respond to valid legal process, enforce our terms and policies, investigate potential violations, and protect the rights, safety, and security of America Blooms, customers, recipients, service providers, and others.

How We Disclose Personal Information

  • With Shopify, vendors, and other third parties that perform services on our behalf.
  • With payment processors, fraud prevention providers, technology providers, analytics providers, and website service providers as needed to operate this website and process orders.
  • With fulfillment providers, florists, delivery partners, couriers, customer support providers, and related service providers as needed to prepare, fulfill, deliver, and support orders.
  • With business and marketing partners to provide marketing services or advertising where permitted by law.
  • When you direct, request, or consent to our disclosure of certain information, including where information must be shared to complete an order or delivery.
  • With affiliates or otherwise within our corporate group where applicable.
  • In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
  • To comply with legal obligations, respond to lawful requests, protect the Services, enforce our rights, or protect the rights, safety, and security of customers, recipients, service providers, or others.

Relationship with Shopify

This website is powered by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, support, and improve the ecommerce platform and related services.

Shopify may process personal information submitted through this website, including information used for browsing, checkout, payment, order processing, fraud prevention, and related ecommerce functions.

Cookies and Similar Technologies

This website may use cookies, pixels, tags, and similar technologies to operate the Services, support checkout, remember preferences, analyze website usage, improve functionality, prevent fraud, and support marketing or advertising where permitted by law.

Browser settings may allow you to block or delete cookies. Some parts of this website may not function properly if certain cookies are disabled.

Third-Party Websites, Tools, and Links

The Services may include links to websites or online platforms operated by third parties, as well as third-party tools, apps, payment systems, chat tools, analytics services, delivery tools, or embedded features. If you access third-party websites or tools, review their privacy and security policies.

America Blooms does not control all third-party websites, tools, or platforms and is not responsible for their privacy practices.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. No security measures are perfect or impenetrable, and we cannot guarantee perfect security.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, support delivery and customer service, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business operations.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as the right to access, delete, correct, port, restrict, or opt out of certain processing or disclosures of personal information.

To exercise available privacy rights, please contact us through the contact methods listed on this website. We may need to verify your identity before responding to a request.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe option displayed in our emails. We may still send non-promotional emails related to orders, delivery, account activity, customer support, legal notices, or other transactions.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. These rights may include access, correction, deletion, portability, or the ability to opt out of certain uses or disclosures of personal information, depending on the law that applies.

We will respond to privacy requests as required by applicable law.

Complaints

If you have a complaint about how we process personal information, please contact us through the contact methods listed on this website. Depending on where you live, you may also have the right to contact an applicable privacy or consumer protection authority.

International Transfers

We may transfer, store, and process personal information outside the state, province, or country where you live, including in the United States or other jurisdictions where Shopify, service providers, affiliates, or partners operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this website and update the “Last updated” date above.

Contact

If you have questions about this Privacy Policy, privacy requests, or how personal information is handled, please contact America Blooms through the contact methods listed on this website.